Privacy Policy

At Engineering and Network Services, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, share, and protect your data when you use our services.

1. Information We Collect

2. How We Use Your Data

• Providing and maintaining our services
• Processing transactions and billing
• Security monitoring and compliance
• Fraud prevention and detection
• Service notifications and system alerts
• Marketing communications (with your consent)
• Improving our products and services
• Customer support and communication

3. Data Sharing

We may share your data with trusted service partners under strict confidentiality agreements to help us provide our services. We may also disclose information when required by law or to protect our rights. In the event of a business acquisition or merger, your data may be transferred as part of the transaction.

4. Security Measures

We implement industry-leading security measures to protect your data:

• AES-256 encryption for data at rest
• TLS 1.3 for data in transit
• Multi-factor authentication options
• Tier III data center facilities
• GDPR compliance
• SOC 2 Type II certification
• ISO 27001 certification

5. Your Rights

• Access your personal data at any time
• Update or correct your account information
• Request deletion of your data (subject to legal obligations)
• Opt out of marketing communications
• Export your data in a portable format

6. Data Retention

• Account data: retained for 7 years after account closure
• Billing records: kept for 7 years
• Support communications: 3 years
• Security logs: 1 year
• Backup data: per your configured backup policy

7. International Data Transfers

Your data may be processed in any of the countries where we operate: Chile, Colombia, Brazil, United States, and Canada. We use standard contractual safeguards and comply with applicable data protection regulations in each jurisdiction.