Privacy Policy

1.1 Account Information

• Name, email address, phone number, and billing address
• Company information for business accounts
• Payment information (processed securely through PayPal)
• Account credentials and authentication data

1.2 Service Usage Data

• Server logs, bandwidth usage, and resource consumption
• Website analytics and performance metrics
• Support ticket communications and technical data
• Backup and storage usage patterns

1.3 Technical Information

• IP addresses, browser type, and device information
• Network configuration and security logs
• System performance and monitoring data
• Error logs and diagnostic information

2.1 Service Provision

• Providing hosting, cloud, backup, and network services
• Managing your account and processing payments
• Technical support and customer service
• Service monitoring and performance optimization

2.2 Security and Compliance

• Detecting and preventing security threats
• Compliance with legal and regulatory requirements
• Fraud prevention and risk assessment
• Network security monitoring and incident response

2.3 Communication

• Service notifications and system alerts
• Billing statements and payment reminders
• Technical updates and maintenance notices
• Marketing communications (with your consent)

3.1 Service Partners

We may share data with trusted partners who help us provide services, including datacenter providers, payment processors, and technical support vendors. All partners are bound by strict confidentiality agreements.

3.2 Legal Requirements

We may disclose information when required by law, court order, or government request, or to protect our rights, property, or safety, or that of our customers or the public.

3.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, customer information may be transferred as part of the transaction, subject to the same privacy protections.

5.1 Access and Portability

You have the right to access your personal data and request a copy in a portable format. Contact our support team to request your data.

5.2 Correction and Updates

You can update your account information at any time through your control panel or by contacting support.

5.3 Deletion

You may request deletion of your personal data, subject to legal and contractual obligations. Some data may be retained for security and compliance purposes.

5.4 Marketing Opt-out

You can unsubscribe from marketing communications at any time using the unsubscribe link in emails or by contacting us.

We retain personal data only as long as necessary for the purposes outlined in this policy:

• Account data: Retained while your account is active and for 7 years after closure
• Billing records: Retained for 7 years for tax and accounting purposes
• Support communications: Retained for 3 years for quality assurance
• Security logs: Retained for 1 year for security monitoring
• Backup data: Retained according to your chosen backup retention policy